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Things to look out when buying furniture from Malaysia JB

I have previously written an article on "Buying Furniture from Malaysia JB". I know many of you are interested in getting furniture from Malaysia, and in my article, it seem to be a good deal to get the furniture there. However, I would like to warn all of you about the risks of getting your furniture there.

One of my friends purchased her furniture from Malaysia JB last year, she did not check the reputation of the shop but put a deposit after a few walk-ins of the furniture shops. After payment made, she was told the delivery can only be made at the company's convenient time, and her furniture were subsequently separated into a few deliveries, one of it arrived her house after midnight! Till date, she has not received all the furniture she purchased, and when she called the shop, the staff there just didn't bother about her complaints and push the responsibilities away.

When I purchased my furniture from Rustica Taman Molek Branch, the salesgirl did tell me the delivery could not be confirmed yet and it depends on the delivery schedule of the company. It is understandable that the company need to arrange their delivery to minimise the transportation cost, but options should be given to the consumers. Rustica did call me every time they had available delivery, but I had the option to reject when it was not convenient to me, and it was pre-agreed when I placed my deposit. Of course, there are shops that go against their words, thus the important point here is not just what they've promised you, but their REPUTATION as well.

Matters to consider before placing your deposit (may apply to Singapore furniture shops too):
1) The reputation of the company (check out renotalk forum, or see my previous article here)
- How long has the company established? Avoid new company
- Go for those with branches in JB, not only for convenience, but these type of companies have better customer service
- Google the name of the furniture shop, it is easier to see complaints on a company than its compliments. If you see complaints from more than 2 persons, beware.
2) Pricing. Yes, we want a good deal, but we are not cheapskate, check the pricing in Singapore before hunting in JB, and do factor in GST and transportation charge.
3) Some shops absorb the GST, but not all, you may try your luck. Transportation charge can be reduced to RM100 net, or even FOC.
4) Delivery time, make known the deadline to them, place your deposit only if they can commit.
5) Bear in mind that it would be difficult for exchange, you might want to check on this point.

So far, majority of the complaints discussed online are on those small or shops without branches.

Wish you good luck in your furniture hunt!
4 Responses
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