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I bought my Crizto rain shower set from Royal Fanco, there was a problem with the diverter as water flow down from both the handheld shower head and the rain shower head. I did not rectify this problem and miss the warranty period, and I only get it repaired recently. The cost of repairing the diverter is $123 inclusive of $30 transport and 7% GST.
I called Royal Fanco about the problem earlier this year, the lady (I think is Harry's wife) noted my contact and Crizto called me in the same day. An appointment was fixed and the person turned up on the day and replaced the diverter. 3 months warranty was given.
I called Crizto hotline last week regarding the diverter, which was not functioning to my satisfactory and appointment on the weekend was given and the man turned up on time, he replaced another diverter for me FOC. According to the man, my old diverter was the old design where it loosen easily, he given me a new design where it controls the diverter better.
Overall, I'm very satisfied with the services provided. The person answering my call attended me professionally and the man repairing my item turn up on time. Appointment was given in the same week I made the call, unlike many other big brands who can only give me a late appointment.
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